Apeel’s Santa Barbara Appeal

Posted on October 31, 2020 by lesliedinaberg

Apeel’s Megan Opp, photo by Daniel Dreifuss for Santa Barbara Independent.

In a creation story fit for a feel-good film, the food-preservation company Apeel Sciences was founded by UCSB grad student James Rogers when he heard a radio story about global hunger while driving through California’s lush farmlands. He wondered how so many could be so hungry when there was much food around.

Upon learning that the culprit is spoilage, the materials science PhD candidate developed a product—made entirely from natural things in the food we already eat—that slowed down the rotting of various fruits and vegetables. Rogers won UCSB’s New Venture Competition, and the seeds of Apeel quickly began to sprout, funded in part by the Bill & Melinda Gates Foundation due to the promise of fighting malnourishment around the world.

That was around 2012. Fast forward to today, and Apeel, which is headquartered in Goleta and employs nearly 200 “Apeelers,” is growing like crazy, developing products for dozens of produce categories and working with a range of partners, from small organic growers to the world’s largest food brands.

In late August, Apeel, which is currency valued at more than $1 billion, announced a partnership with the largest German retailer that will put Apeel-treated avocados and oranges in more than 11,000 EDEKA and Netto stores.

And they’re just getting started. I spoke with “Chief People Officer” Megan Opp about Apeel’s appeal.

WHY IS EVERYONE SO EXCITED ABOUT YOUR COMPANY? The technology and product are so innovative and world-changing. We are thankful for UCSB for providing a strong pipeline of incredible talent, which of course includes our founders. People have the opportunity to positively change how the world accesses and enjoys fresh produce. What’s exciting is that it all started in this beautiful community of S.B. and has grown very quickly into a global company.

Most of our R&D happens right here at headquarters, but innovations can come from any part of the world. You can be based in Santa Barbara but also have opportunities to travel and work in new places. This is one of the most globally mobile companies I’ve seen, where we’ll give these opportunities as a way of sharing our company values and culture in different locations and also as a way to grow in one’s career and skills and global mindset.

WHAT ARE SOME HIGH AND LOW POINTS OF BEING A BIG EMPLOYER HERE? We’re extremely fortunate to have great access to top tech talent who have chosen to study and live in the Santa Barbara area. We’ve also been able to attract talent from surrounding metro areas, including L.A. and the Bay Area. We always notice an uptick in applications from the East Coast and Midwest during winter months! Like any region for tech talent, Santa Barbara isn’t without its challenges. Santa Barbara’s cost of living and housing availability is one.

WHAT ARE SOME CULTURAL DIFFERENCES IN SANTA BARBARA COMPARED TO OTHER TECH HUBS? Our employees are very philanthropic, connected with nature, and embrace all of the outdoor adventures and amenities this area has to offer.

DOES BEING A HUMANITARIAN-FOCUSED COMPANY LEAD TO A CERTAIN TYPE OF EMPLOYEE? We are a global company that hires talent based not only abilities but the aligned belief in our mission—enabling a world that works with nature; we use food to protect food—and wanting to be part of something that will change the world. We hire and reward people with strong alignment with our values, which include humility and teamwork. We support each other and want to see us all succeed so that Apeel produce will be available throughout the world.

HOW ARE YOU HANDLING HIRING DURING COVID? Food waste is a global crisis, and we are continuing to aggressively staff up to be able to tackle this issue head-on. Even through this challenging time of COVID, we’ve come up with creative ways to create a welcoming virtual environment for candidates and new hires. We always put people first and have created additional programs to support our working parents and caregivers and all of our employees during these challenging times.

We feel so fortunate to be based in the Santa Barbara area with so many benefits within our reach! apeelsciences.com

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

Saving the World, One Byte at a Time

Posted on October 30, 2020 by lesliedinaberg

Erin McGeoy of Last Call for Food, photo by Daniel Dreifuss for Santa Barbara Independent.

An increasing number of tech companies are working to create products and applications to improve our lives and make a difference in ways both small and large. While Apeel Sciences works to end hunger on a global scale, Last Call for Food matches hungry college students with discounted end-of-night restaurant meals. Founder and CEO Erin McGeoy, a Santa Barbara High water-polo standout, developed the platform while at George Washington University.

Despite scholarships and working throughout college, she still struggled financially and developed clever ways to access more affordable food. After working on the food waste team at the World Wildlife Fund, she focused her energy on the intersection of college food insecurity and wasted restaurant food to launch Last Call in 2017.

“The technology we use allows restaurants and other food vendors to share deals they have on surplus food to the Last Call website, and it enables Last Call to communicate these deals to our subscribers,” said McGeoy, who launched on the East Coast but is now actively working in her hometown to bring the service to UCSB and SBCC students. See lastcallforfood. com.

ChowMatch is also counteracting food waste locally. The initiative was launched by the Community Environmental Council (CEC) in partnership with the Santa Barbara County Food Rescue Program and is supported by COVID-19 relief funding. Explained the CEC’s Julia Blanton, “We help build relationships between donors with surplus food and charitable organizations to prevent produce and restaurant-quality prepared food from going to the landfill and instead direct it to those facing hunger throughout the county.” See chowmatch.com.

Wildnote’s mission is to protect natural resources by empowering professionals to accurately collect, efficiently manage, and effectively report on environmental compliance. Making the world a better place is emphasized at every meeting, said founder and CEO Kristen Hazard, who is based in San Luis Obispo. “It’s often the reason employees want to come work for Wildnote, because they feel a calling for their work to have meaning around the environment,” she explained. See wildnoteapp.com.

Heather Hochrein used a grad-school group thesis idea to win third place at UCSB’s New Venture Competition, and then she founded EVmatch, a peer-to-peer network for finding electric-vehicle charging stations. The app directs drivers to privately owned charging stations, allowing apartment dwellers and travelers a flexible way to charge their vehicles. See evmatch.com.

Technology is also an excellent resource for crowdfunding and marketing innovative, eco-minded products. Frustrated with trying to eliminate waste in their everyday lives, Remaker Labs cofounders David Silverander and Sky Gilbar developed Hitch, a full-size reusable water bottle with a removable, barista-approved cup hidden inside. Through funny videos featuring familiar landmarks, Hitch raised $1.2 million on Kickstarter and is still reselling through Indiegogo. They plan to deliver in November, just in time for the holidays. See carryhitch.com.

The Final company sports a similar ethos of eliminating single-use products and also used humorous videos of mermaids to market FinalStraw, a reusable straw that folds down to keychain-size. “The idea around the mermaid is this human connection to the ocean, which has a fun fantasy aspect,” said founder Emma Rose Cohen, who was part of the Save the Mermaids activist group as a student at UCSB, dressing in mermaid costumes to encourage the City of Santa Barbara to ban plastic bags. Her Kickstarter campaign raised $1.8 million, and FinalStraw is now available at REI, as well as online, with additional products—FinalFork, FinalSpork, and FinalWipe— available for preorder. See final.co.

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

Thermal Imaging: Hotspot for Seeking Heat

Posted on October 30, 2020 by lesliedinaberg

Santa Barbara is a world leader in infrared technology, with a long history that dates back to the scientists at the 1960s-era Hughes Aircraft Co., which later became the Santa Barbara Research Center.

With present-day industry bigwig FLIR located here, along with defense and aerospace industry heavyweights like Raytheon and Lockheed Martin and companies such as SE-IR Corporation, Electro Optical Industries, Seek Thermal, and Teledyne Scientific & Imaging developing technology for consumer and industrial applications—from smartphones and cars to night-vision cameras and sensors—this sector of tech is definitely a hot one.

“The Santa Barbara office is really the nerve center of a lot of our cores and components,” said Vatche Arabian, director of content marketing for FLIR, whose name is an acronym for “forward-looking infrared.”

With the Central Coast as the home to approximately 450 of its 3,000 employees worldwide, FLIR is considered the global leader in the design, manufacture, and marketing of thermal imaging infrared cameras.

Seek Thermal was founded in 2012 by industry pioneering scientists Bill Parrish and Tim Fitzgibbons, who spent 40 years advancing the state of military and professional-grade thermal-imaging technology. Seek is their third venture, following the successful acquisitions of their last two companies, Amber Engineering and Indigo Systems, which is now part of Raytheon and FLIR, respectively.

Their mission is to make thermal imaging a part of everyday life. “We make devices, for example, that turn your phone into a thermal imager,” explained Seek’s CEO and president Mike Muench. “We make handheld thermal imagers. We make products specifically for the fire and safety space, which are also stand-alone thermal scanning products.”

With manufacturing on-site in Goleta, the team of 100 employees at Seek Thermal was able to respond quickly to the COVID pandemic and the demand for screening measures. Said Muench, “We now make a scanning system for helping businesses to screen employees for elevated body temperature.”

thermal.com

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

Shades of Silicon Valley: Q&A With Michael Pfau

Posted on October 30, 2020 by lesliedinaberg

Michael Pfau, photo by Daniel Dreifuss for Santa Barbara Independent.

Representing tech-sector businesses for more than 30 years, attorney Michael Pfau, who is a founding partner of Reicker, Pfau, Pyle & McRoy LLP, provides a unique vantage point of the Santa Barbara scene.

HOW HAS OUR TECH SECTOR EVOLVED? The same way it did in Silicon Valley. What happened was that the university attracted some real national quality talent to its faculty. Many of those people were entrepreneurially inclined, and they exported technology from the university and formed companies. Some of those were sold off and were successful; they put money into people’s hands.

Over time, you have a collection of technology, engineering, and management talent that has some money in its pocket and wants to do it again. One success begets two successes and four successes, which beget eight successes, and it just evolves naturally that way.

In parallel with that, we had the build-up of infrastructure to support these companies: angel investing, like the Santa Barbara Angel Alliance; venture firms like Kevin O’Connor’s ScOp Venture Capital and Entrada Ventures; and law firms and CPAs that are used to dealing with these things. It becomes a self-perpetuating cycle.

ARE TECH ENTREPRENEURS DIFFERENT FROM PEOPLE WHO START OTHER KINDS OF BUSINESSES? Maybe, but the answer is probably no. The analysis for any opportunity is (a) what is the problem you are trying to solve? (b) how do you solve it? and (c) what is your sustainable competitive advantage? In other words, why are you different from everybody else?

You have to be solving a real-world problem. What they all have in common is they believe they can go through brick walls, and they will do it to get to their outcome.

SO ENTREPRENEURS ARE ENTREPRENEURS THEN? It’s just grit and gristle, and in the end, a disciplined approach to business always pays off. The technology guys are more successful because they’re building companies with what we call fatter revenues — lower expenses to higher net revenue — so they are more profitable, and that’s why people think that maybe there is something better about it. But no, I’m just selling something or creating something that can be sold as more valuable.

reickerpfau.com

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

Invoca Applies AI and Analytics to Phone Calls

Posted on October 30, 2020 by lesliedinaberg

Nathan Ziv of Invoca, photo by Daniel Dreifuss for Santa Barbara Independent.

As a SaaS (or “software as a service”) company that connects the dots between branding campaigns and customer phone calls through AI and analytics, Invoca is experiencing massive changes to its business during the pandemic.

“We have really had to remain agile for the last few months since March and COVID,” said Nathan Ziv, the company’s VP of product management. “And not just learning internal ways to adapt, but consumer buying behaviors have shifted a ton.”

With a client list that includes big-name brands such as Samsung, Mayo Clinic, LendingTree, Blue Cross/Blue Shield, and Open Table, Invoca specializes in studying the behaviors of their “customers’ customers.” For obvious reasons, they’re seeing a lot more online and phone-call buying now.

“We’re seeing that the volume of calls from consumers calling into these brands has never been higher,” explained Ziv. “We know those conversations are more important than ever. Luckily, we’re in a good place to help brands do that.” Some sectors, though, like the travel industry, are hurting despite Invoca’s help.

Invoca’s team, which includes about 200 people headquartered in Santa Barbara with offices in Denver and San Francisco, is very used to meeting with customers in person, whether in quarterly meet-and-greets or taking clients out to dinner to review their portfolios. With the pandemic restrictions, said Ziv, “We’ve had to learn to do all of that over Zoom and find different ways to keep engaged with them.”

Invoca has ramped up webinars as one tool to engage their customers. “We’ve helped a lot of our clients understand that they have a lot of customers calling and talking about the pandemic,” said Ziv, explaining that healthcare clients are receiving insights into the confusion over elective surgeries.

“What’s great about our software is, we can be agile and be adapting to all of that,” he explained. “All we’re trying to do is keep adapting so our customers can maintain healthy business with their consumers and that we can all get over this weird time.”

invoca.com

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

Insight From HG Insights’ Elizabeth Cholawsky

Posted on October 30, 2020 by lesliedinaberg

HG Insights’ Elizabeth Cholawsky, photo by Daniel Dreifuss for Santa Barbara Independent.

A global leader in technology intelligence, HG Insights (formerly HG Data) recently hit a benchmark that CEO Elizabeth Cholawsky is justifiably excited about. “We just topped 100 employees, which is fantastic,” she said. “We were half that about when I got here two and a half years ago, and about three quarters of those employees are in Santa Barbara.”

The former CEO of Support.com and a VP at Citrix Online, Cholawsky jumped at the opportunity in 2018 to work at HG, which is known as a “data as a service,” or DaaS, company, in 2018. “It was way too good to pass up, because the company is just a growing blockbuster,” she said. “It’s really been fun.”

One of her first moves was purchasing Pivotal iQ, a London-based partner that’s now home to much of her sales team. “When we could travel, one of the things that I did was make sure there was a lot of back and forth, so that we could cross-pollinate,” Cholawsky explained. “People from Santa Barbara were thrilled to go spend a week or two in London. And for the London team, we keep one of the apartments at El Escorial, so we can house people coming over. We really encourage that to keep the bicoastal thing going. I do encourage my executive team to get out of what I call the four walls of Santa Barbara and make sure you get that influence from other things going on.”

She’s never felt “too disadvantaged” as a woman in the traditionally male-dominated tech industry, and she has seen increasing opportunities open for women to progress within organizations. “But I don’t think Santa Barbara is immune from the problems, or from the progress that we’re making,” she said.

She’s a fan of basing companies on the Central Coast, where the culture centers on enjoying the outdoors and natural beauty. “I’m not talking about taking time off to go surfing,” she said. “You have more time here. You don’t have the congestion and the traffic problems. And for your life, you just have more hours. That impacts the culture of companies because the stress level goes down and people have both more time to invest in themselves as well as in the company.”

hginsights.com

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

TIA: Where Inventions Meet Industry

Posted on October 28, 2020 by lesliedinaberg

Sherylle Mills Englander, photo by Daniel Dreifuss for Santa Barbara Independent.

From filament LED lighting and cloud computing to medical diagnostics, virtual reality, and everything in between, researchers at UCSB have played a key role in developing technologies that improve our lives. Tasked with building relationships between UCSB and industry is the Office of Technology & Industry Alliances (TIA), which was established in 2005 with Sherylle Mills Englander as director. She answered some questions about the office’s role.

HOW DOES TIA WORK? A lot of our discoveries are what’s called curiosity-based research, aimed at getting a fundamental understanding. The more we understand fundamentally how things work, the more innovation we can place on top of that. A lot of the research we do is extremely important and not necessarily ready for a commercial partnership.

CAN YOU GIVE AN EXAMPLE? Let’s say we have a new way of sorting cells for diagnostics where we can really quickly separate out cancer cells from any other cell and we can do it very rapidly and very effectively, so that’s got a definite benefit. If our researchers publish in scientific journals to let others learn about it and build upon it, that’s great; we’ve given a whole new process to the world.

But if absolutely anybody can use it commercially, that can be a disincentive for a company to develop it. We need a company partner to invest in making that initial discovery something that can be used in every doctor’s office.

SO THE SCIENCE AND THE PRODUCT ARE TWO DIFFERENT THINGS. It’s a very different question. How do you sort cells quickly and rapidly without hurting them? Or how do you build a machine for it that is going to be affordable, reimbursable, and easy enough to use to be in everybody’s office?

If we simply publish, would a company invest the millions of dollars it takes to create a product only to have the fundamental discovery of that product be able to be used by competitors? Most likely not. So to encourage it to be translated into actual commercial products, we apply for a patent on that original idea and then we go to a company who has a strong passion and expertise for it. If they commit to developing something that will benefit the public, we will give you the exclusive access to that patent.

What we’re basically doing is using the intellectual property scheme of patents and copyrights to encourage and facilitate companies to create products and services based on our discoveries.

DOES UCSB GET COMPENSATED FOR SUCCESSES? What we do is called a license, effectively giving permission for a company to use it. There are some standard deal structures. Obviously, we require royalties. Essentially, we want to assure that if they do succeed with the technology, the University of California shares in that success in a reasonable way. We are looking to make sure our innovation and our contribution to their company is fairly compensated, but it’s structured in a way that allows them to spend the money to develop a product and to get it out there.

HOW ABOUT THE INVENTORS THEMSELVES? Most of our innovations have students named as an inventor or author because they are so active in our research. The university will give the inventors 35 percent of our net revenue, and they share it equally. Just because you are a faculty member doesn’t mean you get more. If there are three inventors, they each get a third of that net revenue.

Their job is to teach and to discover science, and it takes an enormous amount of help to make that innovation happen. So that 35 percent back is a recognition of the effort of the effort that they are doing to take this invention out.

IS THIS A BIG MONEYMAKER? This is not a scenario where tons of money is coming in. The university has over 12,000 active inventions. The top 25 patents earn anywhere from 70 to 80 percent of our income in a given year.

We want our contribution to be respected, and we want the California taxpayers to get a return on that investment. Every bit of money we get in royalties is reinvested to support future research at UCSB, and we want to keep that going.

SO THE MOTIVATION IS NOT THE FINANCIAL RETURN. The reason we are doing this fundamentally is we want our innovations to turn into products that actually help people.

tia.ucsb.edu

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

UCSB Technology Management Program’s Startups

Posted on October 28, 2020 by lesliedinaberg

A List of More Than 30 Companies Whose Founders Participated in the Certificate Program

This is a select list of startups that were formed by UCSB alumni who went through the school’s Technology Management Program at UCSB. Unless otherwise specified, these companies are still located on the Central Coast.

58phases (affiliate marketing coupon websites): Houston, TX; 58phases.com

Active Life Scientific (bone density measurement without radiation): activelifescientific.com

Apeel Sciences (plant-based edible coating to preserve fruits and vegetables longer): apeelsciences.com

AppScale (open source cloud computing platform): appscale.com

Aptitude (medical diagnostics — aptamers): aptitudemedical.com

Because of Hope (BOH) (handmade jewelry site supporting widows and orphans in Uganda): becauseofhope.org

BioIQ (health measurement technology): primary location in Atlanta, GA; bioiq.com

Compandent (telecommunications and secure voice software and hardware): Los Altos Hills, CA; compandent.com

DejaLearn (app to help students with memorization tasks): dejalearn.com/#4

Emergency Medical Technologies (medical alert “WriskWatch”): North Miami Beach, FL; emergencymedtech.com/index.cfm

Endotronix (wireless heart health monitoring): Lisle, IL, and Dublin, Ireland; endotronix.com

EVmatch (peer-to-peer electric-vehicle charging network): evmatch.com

Fluency Lighting Technologies (laser diode lighting): fluencylighting.com

Groundswell Technologies (software for natural resource management): groundswelltech.com

iCracked (iPhone and iPad repairs and buybacks), acquired by SquareTrade: squaretrade.com

Infanttech (baby monitor for cars): Montebello, CA; infanttech.com

Inogen (portable oxygen therapy): inogen.com

Life Cube (portable instant shelters): lifecubeinc.com

Milo Sensors (wearable alcohol-sensor technologies): www.milosensor.com

NEXT (organic photovoltaics): nextenergytech.com

Nitride Solutions (manufacturing materials that enable solutions to critical problems in electronics): Wichita, KS; nitridesolutions.com

PeraHealth (healthcare efficiency software): Charlotte, NC; perahealth.com

Polar Pro (accessories for GoPro Cameras): Costa Mesa, CA; polarprofilters.com

Sirigen (High Sensitivity Fluorescence): La Jolla, CA; sirigen.com

StudySoup (peer-to-peer learning marketplace): San Francisco, CA; studysoup.com

SyncIn (mobile time tracking): Van Nuys, CA; syncinnow.com

Tamarisc (early-stage venture investment): Boston, MA; tamarisc.com

TrackR (Bluetooth tracker): thetrackr.com

Ubersense (sports analysis tool): hudl.com

Vanguard Computer Technology Labs (VCT) (engineering services): vctlabs.com

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

TMP: Practical Education for an Evolving World

Posted on October 24, 2020 by lesliedinaberg

Students in UCSB’s Technology Management Program listen to a recent presentation on Nectir, a new system for connecting classrooms. | Credit: Courtesy

Preparation meets opportunity in UCSB’s Technology Management Program (TMP), which trained 2,400 undergraduate students last year alone.

The certificate program covers subjects such as business strategy, entrepreneurship, marketing, management, finance, and startup business models as well as current issues in technology, business, and society.

“Because UCSB doesn’t have a business school, students aren’t really exposed to the basics about what it’s like to work in an organization,” explained Kyle Lewis, TMP’s chair. “So we have courses that the students would otherwise not get.”

TMP is technically part of the College of Engineering, but it’s open to all students, and 80 percent who enroll are not engineers. “Often, these are very motivated students, and they’re taking our courses because they believe it will help them get jobs, and in fact it does,” she explained. “So we have a lot of students who have gone through the certificate who have been very, very successful on the job market with majors that could have made it more challenging for them to get good jobs.”

Lewis said that a primary goal is to keep students of all backgrounds aware of how technology is changing our world. “What we’re able to bring to the classroom is research that we’ve been doing for a long time that’s now very, very relevant,” she said. “How does tech influence human behavior and decision making? And how do humans affect technology?”

The COVID pandemic is making this sort of training all the more relevant. “Change equals opportunities in this type of environment,” said Dave Adornetto, the executive director of TMP’s entrepreneurship program. “So there’s just going to be all sorts of new problems to solve with technology.” He sees that revolutions are particularly underway for healthcare and education.

“The challenges, of course, are around engagement,” he explained, “how to keep people engaged when they are remote.”

Michael Curtis, who completed his Masters of Technology Management degree in June, is seeing these changes firsthand in his new job as an associate project manager at Apeel Sciences, which itself was launched after winning TMP’s New Venture Competition in 2012. He was hired in April, right as everyone went into full lockdown. “We had a virtual online orientation, and it went a lot better than I was anticipating,” Curtis said.

“I’ve been very pleasantly surprised with how much of a relationship I’ve been able to build with a lot of my coworkers. I thought that being online would be a little weird, but I do feel like I’ve been absorbed into the community and culture of Apeel.”

This kind of training and connection is becoming the new social norm. “With so much change happening in the world right now,” said Adornetto, “I’m excited to see what’s going to come out in terms of student creativity and ideas, because I think natural applications will emerge from their experiences with these technologies.”

Though TMP has long been associated with startups, that’s not the program’s only application. “A lot of the students are thinking about joining established firms, and they’re joining in positions where innovation is required,” said Lewis. “The skills and the learning are absolutely portable to all kinds of organizations where innovation has to occur constantly, and they are learning how to do that.” tmp.ucsb.edu

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

Communication is Key for WELL Health

Posted on October 24, 2020 by lesliedinaberg

WELL Health’s CEO Guillaume de Zwirek first discovered healthcare tech as a patient. During an Ironman triathlon, he landed in the back of an ambulance, suffering from acute heatstroke. In the months after his hospital discharge, he navigated a complex medical system full of antiquated communication practices. Seeing an opportunity, de Zwirek created WELL to solve those challenges.

“WELL enables health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels, including texting, email, telephone, and live chat,” said Pamela Ellgen, WELL’s health editor.

Through WELL, patients receive all of their healthcare communication from one trusted source—their provider—and service providers can converse with patients in real time.

The first WELL office opened in 2015 in Redwood City, the heart of Silicon Valley. “I quickly realized that wasn’t the right thing for the company, or for our team,” said de Zwirek.

“The Bay Area was overcrowded with way too many people willing to make crazy commutes. Even though our office was right on the train route, some of our team still had to travel more than an hour and a half just to get to work.

And the cost of living was out of control. In addition, turnover is a way of life in Silicon Valley. It wasn’t what I wanted for WELL. I want to build a community of people who are happy to be here and excited to help build this company.”

WELL relocated its headquarters to Santa Barbara in 2017 and now operates on Chapala Street in Invoca’s former headquarters. Listed as number 170 on the Inc. 500 list of the fastest growing privately held companies in the U.S., WELL employs 102 people, with 62 of them in Santa Barbara.

In March 2020, WELL unveiled its Rapid Release Program, which allows health systems to manage urgent COVID-19 patient communications at scale. A technology that seems tailor-made for our time, it can be deployed by users in just 48 hours, which is far quicker than a typical implementation. Seeking to address the pandemic as effectively as possible, WELL offered the program below cost and was able to serve an additional 2.5 million patients within weeks of launch. wellapp.com

Tech Talk Special Issue for Santa Barbara Independent, published October 1, 2020.

Tech Talk Special Issue for the Santa Barbara Independent, originally published on October 1, 2020.

To read the issue as it appeared in print, please click here, Tech Talk 768_10_01_20

LeslieDinaberg.com

Leslie Dinaberg Editor & Writer

Category Archives: News

Apeel’s Santa Barbara Appeal

Saving the World, One Byte at a Time

Thermal Imaging: Hotspot for Seeking Heat

Shades of Silicon Valley: Q&A With Michael Pfau

Invoca Applies AI and Analytics to Phone Calls

Insight From HG Insights’ Elizabeth Cholawsky

TIA: Where Inventions Meet Industry

UCSB Technology Management Program’s Startups

TMP: Practical Education for an Evolving World

Communication is Key for WELL Health

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